Business process management (BPM) is the practice of carrying out operations while utilizing efficient management. Here, achieving company objectives, cutting down on errors, and dealing with inefficiencies are the main priorities. Utilizing the best BPM software is crucial for achieving this.
Finding the correct software can be difficult and time-consuming, whether it's paid BPM software or a free one. There are a number of BPM software programs that are offered for free and are more than sufficient for even enterprise applications. Others provide free trial periods, while some are even open-source.
Finding the appropriate tool can be difficult because there are so many options for business process management software online. Thus, we have assessed ten software that can help you streamline your BPM requirements in order to make your process easier.
What is BPM (Business Process Management) Software?
Business process management is “A discipline including any combination of business activity flow, modeling, automation, execution, control, measurement, and optimization in support of corporate goals, spanning systems, personnel, clients, and partners both inside and outside the enterprise boundaries.”
BPM software, to put it simply, is anything that enables you to design, modify, and automate business processes. This can be done on a smaller scale (for personal use) or as an expanded enterprise solution. It is made to automate manual jobs, handle hundreds of business workflows and procedures, and overall improve workflows inside an organization.
In light of this, it's a piece of business software that your organization should have to increase productivity and growth.
Utilizing Business Process Management Software in the Outsourcing Industry
Business process outsourcing is a sector of the economy that heavily relies on BPM software. When you outsource any type of job, you almost certainly work with distant teams. Successful remote teams rely on meticulously planned and documented business processes. Your remote teams will struggle if the proper management practices aren't followed.
Let's take the example of using either free BPM tools or a paid plan in an outsourced customer service division.
Customer service representatives are frequently outsourced, and any business that is serious about offering excellent, dependable customer support will have some sort of system in place. This aids in educating their staff members on the right protocol to follow while responding to customer inquiries.
You must comprehend how to restructure your internal procedures using a business process management platform. In this manner, you may be certain that you're providing the highest caliber of client service. By automating your workflow procedures, you'll also save time and money. More specifically, lower failure rates by breaking down complex workflows into a series of simple tasks.
Some of the problems faced by outsourcing customer service representatives include:
- Communication can be challenging, and it may be even more so if the representative's first language is not English.
- Complexity, where your product or service is difficult to understand and necessitates specialized knowledge or a long learning curve.
- Compliance and being able to respond to specific inquiries. Your policies and procedures' enforcement and supervision can be time-consuming tasks in and of themselves.
A BPM software solution, whether free or paid, can solve all of these issues:
- Because important information is given in the process paper, communication is made simpler.
- The approach reduces complexity by breaking the issue down into a number of easy steps that anyone, regardless of knowledge level, can complete.
- Furthermore, compliance is made simple. Using automated messages and notifications to promote team participation when needed, you can employ approvals and task assignments to ensure that things are completed as they should be.
In theory, this enables you to delegate intricate processes to virtual assistants who will be able to handle and finish jobs far above their pay grade. That is process management's power.
The 10 Best BPM Software for Businesses
1. BPM Online (Now Creatio)
Bpm'online studio has developed effective tools that enable organizations to efficiently automate and manage their internal operations utilizing sector best practices by drawing on its significant knowledge spanning seventeen years in the field. Process modeling, implementation, monitoring, and analysis are all covered by the tools.
It is simple to construct process flows for common office operations like emails and tasks, document handling, and project collaboration using an automated process designer with predefined parts. Tools for elements discovery and validation enable the speedy construction of any process model, analysis, and optimization for best outcomes.
To familiarise you with the features, the provider provides a thorough free trial. Bpm'online studio offers both cloud and on-premise deployment choices since it understands the requirements of contemporary enterprises. The cloud-based solution is accessible and reasonably priced for small and medium-sized organizations, costing USD 25 per user per month.
2. Bizagi Modeler
Bizagi Modeler is a completely free BPM software (for single users). Process diagrams can be created, improved, and published using this tool. It is one of the options on the list that focuses more on diagrams and primarily utilizes BPMN (Business Process Model and Notation).
Processes can be stored and worked on from one single location because of its practical cloud collaboration environment. Generally speaking, this is a user-friendly business process management application that will help you improve compliance and your everyday business procedures. For smaller teams interested in business process modeling, Bizagi Modeler is an outstanding, reasonably priced open-source option.
3. Process Street
Process Street is an intuitive BPM tool that attempts to automate procedures so that teams everywhere may complete them quickly and with ease. From a straightforward, responsive interface, you can manage the SOPs and business procedures for your team. Create dynamic, rich checklists that you can share and contribute to with your team to make your workflows go more smoothly.
Process Street provides an excellent free BPM software solution. If you desire additional users and capabilities, there are a couple of corporate packages available (but you can already do a lot with the free trial). For virtually any application, it is simple to create complex, responsive processes using conditional logic and dynamic due dates.
Rich form fields also allow you to include as little (or as much!) information as necessary in your procedures. Process Street also offers a vast library of ready-made templates, which is a bonus. There are checklists for pretty much anything you can think of, from ISO auditing to marketing to enhancing business operations and from hotel management to customer onboarding.
4. Zoho One
The massive assortment of up to 50 business applications in Zoho One, which comes from the powerhouse of Zoho business solutions, should address every business need from start to finish. One of these tools is used to manage business processes; it includes a process modeling module, an analytics engine to evaluate and improve workflows and multiple processes, and a connectivity platform to enable companies to connect Zoho One with other software they are already using.
Zoho One offers a secure single sign-on account that can be accessed from any desktop, laptop, or mobile device to allow quick access to the platform. This ensures that users don't miss out on important work from any location or at any time. With a Basic plan that costs an easily manageable USD 10 per user per month for 3 apps and 2,500 records, small businesses on a tight budget need not worry about being priced out of Zoho One's innovative offering.
5. Pega
For the development of business applications, Pega Systems provides a case lifecycle management solution. Using their outcome-driven case framework, this tool enables you to create a process flow. Each instance is described by its stages, which are meant to correspond to how people ordinarily discuss their job. There is a different set of duties for each level. It functions somewhat similarly to processes-within-processes and has considerable power for use cases with intricately intertwined processes.
For process automation, especially for straightforward operations, Pega Systems also offers a robotic process automation (RPA) solution. Each client's needs are taken into account when determining pricing, and a free BPM software trial is also available. The cost of the full BPM software functionality is $200 per month.
6. Kissflow
More than 45 pre-installed applications are available in Kissflow, which allows users to drag and drop, combine, and construct entire workflows for tasks including hiring new staff, making budget requests, sending sales invoices, and more. It has more than 14 different field types, which you can combine with countless sections and tables to create an ideal form.
When you execute your process model, a diagram tool enables you to construct systematic workflows filled with conditions and triggers to remove unnecessary processes. Workflows can incorporate security measures by being set to be read-only, completely editable, or hidden.
Workflows for requests and approvals can be filed with a single click and include a feature for requesting additional information. You can be anywhere at any time without missing important events at work because the application works on any device.
The Standard Edition of the program can be deployed for just USD 9 per user per month subscription for a minimum of 10 users. You must get a quote from the provider if you require it for more than 100 users or if your organization is non-profit.
7. FlowForma
For Office 365 integration, FlowForma is the go-to no-code BPM software. In other words, FlowForma is a renowned Office 365 tool. For businesses that need to be able to combine Office 365 with their existing, less flexible systems, it is a terrific solution. Under the heading of "process automation," FlowForma provides a variety of distinct process service products.
Included in this are FlowForma Engage (a business vetting process), FlowForma Connect (a workflow integration tool), FlowForma Simplify (reusable forms you can build out yourself), FlowForma Collaborate (a team collaboration workflow management tool), FlowForma Decision (decision-making software), and more.
It goes without saying that FlowForma is a powerful collection of BPM tools. But because there is so much available and information is spread across so many products, the learning curve can be fairly high. But FlowForma is one of the top BPM platforms available if you have the time and resources to spend on it. Especially for large businesses aiming to improve corporate productivity.
8. Promapp
Promapp is your entry point to a collection of process mapping tools that enable you to create simple-to-use internal processes to enhance workflows. The procedures are available for teams to access, share, and use as they see fit because they are stored online. You may easily navigate through software operations with Promapp's smart, user-friendly dashboard.
You can use filters to jump right to the processes you most recently owned or participated in. With the help of collaborative technologies, you may forward proposals for process improvement, amend or accept changes, and get notifications.
Eliminating ineffective process variations is one of Promapp BPM software's most important uses. Process silos act as business bottlenecks, which directly affect ROI. Putting all of these procedures together, reviewing them, and selecting one as standard results in teams with aligned goals and full accountability.
9. Nintex
Nintex offers complete digital solutions for automation and process management. With the help of Adobe's Foxtrot RPA (robotic process automation) and e-signature technology, it is now able to handle a range of simple to sophisticated workflow and content automation tasks while also processing and managing safe digital transactions.
Even non-technical people should be able to create processes that solve troublesome transactions in a flash thanks to RPA's usage of bots, a remarkable feat that has proven to be highly effective in heavily regulated industries like financial services.
10. Interstage
Agile BPM software from Fujitsu Software Interstage provides cutting-edge BPM features for demanding enterprise-level applications. Interstage's unique Automated Process Discovery technology is what sets it apart. It seeks to assist users in detecting process inefficiencies and choosing which processes to focus on for improvement.
Along with this, they also provide a number of process analytics products, such as Business Activity Monitoring for KPI tracking. There are no pricing plans listed on the website. However, a BPM software trial is accessible for free (upon request).
Conclusion
We hope the above list of tools will help you make the correct decision and find the right BPM software for your business. But before you sort out your tools, you need to make sure that you have the right people on board who can make the most out of those tools and improve overall productivity.
If you haven’t already outsourced routine business tasks to increase flexibility and efficiency, then it’s time you start your research! Scroll through the profiles of hundreds of highly-qualified staff and explore how they can help your business!
