VirtualStaff.ph Refund Policy

1. Subscriptions:

• No refunds are provided for subscriptions since all users have access to a 7-day free trial to evaluate the platform’s features and services.
• By signing up for the free trial, users agree that if they do not cancel before the trial period ends, they will be billed according to the chosen subscription plan, either on a monthly or yearly basis. No refunds will be issued after the trial period ends.

2. Subscription Renewals:

• Subscription renewals are non-refundable.
• Renewals will occur automatically based on the selected plan unless canceled before the renewal date.

3. Cancelling Your Subscription:

• Users can cancel their subscription at any time directly through their VirtualStaff.ph account.
• Alternatively, they can email the support team at support@virtualstaff.ph for assistance.
• It is the customer’s responsibility to cancel their subscription if they no longer wish to use the platform.

4. Worker Payments:

• All payments made to workers inside the platform are final.
• It is the customer’s responsibility to ensure that the correct amount is entered and the right worker is selected when processing payments.

5. Enterprise Solution:

• The Enterprise Solution is separate from the VirtualStaff.ph subscription and operates under distinct terms and conditions.
• Payments for the Enterprise Solution are non-refundable, as stated in the separate contract agreement.

6. Third-Party Services:

• This refund policy applies only to VirtualStaff.ph services and does not cover any products or services offered by third parties.

For further clarification or assistance, please reach out to support@virtualstaff.ph.