If you're working with a Filipino Virtual Assistant (VA), you're in good company.
The Philippines has become a hotbed for outsourcing, with countless businesses benefiting from the expertise of Filipino VAs.
Trust is the linchpin of this relationship, and I'm here to share my expert insights on how to build and maintain trust with your Filipino VA.
Understanding Cultural Differences
Before we delve into trust-building strategies, it's crucial to acknowledge and appreciate the cultural differences that might influence your working relationship.
Filipinos are known for their warm, friendly, and respectful approach, deeply rooted in their culture.
For instance, younger individuals may touch the head of an older person as a sign of respect.
Why am I telling you about this?
It’s to emphasize that respect is paramount, and in general the Philippines cultural is one of respect for elders, as well as bosses.
Another example, it's common for Filipinos to address people as "Sir" or "Ma'am."
Recognizing and reciprocating this respect sets a strong foundation for trust.
Effective Communication
Effective communication is the cornerstone of any successful partnership. Clearly define your expectations, goals, and deadlines. Filipinos value transparency, so being upfront about your needs fosters trust.
In my extensive experience, I've found that using calls, video chats, or voice messages can significantly enhance your connection with your VA. Text-based communication is efficient but lacks the personal touch that can build rapport.
Respect Their Time
Remember that the Philippines is often in a different time zone from Western countries. It's important to be mindful of their working hours and try to schedule meetings and tasks that align with their day. This demonstrates your consideration for their work-life balance.
However, it's worth noting that many Filipinos are accustomed to working night shifts, thanks to the booming Business Process Outsourcing sector. If your VA can work in your timezone, they'll likely appreciate the opportunity to work more traditional hours in the Philippines.
Regular Check-Ins
Regular check-ins are vital to stay on the same page. These can be quick chats or emails to monitor progress. It's not about micromanaging; it's about showing your commitment to the collaboration. Consistent communication fosters trust and a sense of unity.
Feedback and Appreciation
Positive reinforcement goes a long way in motivating your Filipino VA. When they excel, acknowledge their efforts. If there are areas for improvement, provide constructive feedback respectfully. Avoid the abrasive approach; constructive criticism helps them grow and shows your commitment to their professional development.
Cultural Sensitivity
Filipinos take pride in their culture, so showing interest in it can deepen your connection. Learn about their holidays, traditions, and customs. For example, did you know that a full roasted pig is a common dish for special celebrations in the Philippines? Demonstrating respect and appreciation for their background can build trust.
Trust Through Consistency
Trust is like a tree; it grows slowly but can be destroyed quickly. Stick to your agreements and promises. If you commit to paying on a specific date, follow through. Consistency builds trust, so be reliable and dependable.
Empowerment and Growth
Many Filipino VAs are highly skilled and eager to learn. Encourage them to take on new challenges and provide opportunities for professional development. When they see your investment in their growth, they're more likely to invest in your success.
My Hard-Earned Lesson And Major “F*ck Up” Based On a “Trust Only” Business Deal
Before we conclude, let me share a valuable lesson I learned the hard way: trust should never substitute a solid agreement.
Back in the day, when I got involved in a nightclub venture, we built it on a trust deal. But, let me tell you, that deal went south, and it hit me hard, both in the wallet and in the feels.
That's why, on VirtualStaff.ph, you can easily have your VA sign an agreement that we can help you enforce in the Philippines without the hassles of setting up an entity or dealing with compliance issues.
This provides an extra layer of security and professionalism to your hiring process.
Trust is great, but it’s no substitute for a written agreement.
Learn more about the Virtual Staff Business Protection Plan - It's a game-changer in the world of hiring Virtual Staff and Virtual Assistants in the Philippines.
To sum it up, building trust with your Filipino VA is key to a successful partnership.
Remember these tips, and you'll be well on your way to a productive and harmonious virtual collaboration. Trust me; it's worth the effort!
