Outsource Live Chat Support: Hire Top Chat Support Specialists

The process is straightforward: Post a job, message and interview applicants, then hire and compliantly onboard using one of our Philippines compliant agreements. With VirtualStaff.ph, there are no fixed contracts and no markups, offering flexibility and ease throughout the hiring process. 

Outsourcing chat support in the Philippines is cost-effective, with rates typically ranging between $2.00 and $6.00 per hour. On VirtualStaff.ph, you have the freedom to decide the rate that works best for your business, ensuring you find the right talent within your budget. 

Ensuring quality starts with hiring someone with the right experience. Implement your own quality controls, which is facilitated by live chat software options like ZenDesk or LiveAgent. These platforms offer monitoring tools specifically designed for live chat, allowing you to maintain high standards of customer service. 

Effective management of a remote chat support team involves:

• Training your team thoroughly on your products and services.
• Communicating the brand voice you want to convey, whether it's casual or formal.
• Providing your live chat agents with the necessary resources to perform their roles effectively.
• Monitoring your team's performance through KPIs such as response time, customer service rate per hour, and customer satisfaction ratings.